Tales of Terror: One customer’s experience with Geek Squad and an HDTV setup

Geek Squad is Best Buy’s installation division, and from what we’ve heard, they’ve been (mostly) decently capable guys at setting up HDTV/surround sound systems.  But this customer’s experience is becoming the norm it seems lately, and it’s a tale of frustration, price gouging and clueless techs that shouldn’t be paid to do this sort of work.

We advocate getting educated at setting up your HDTV and related systems yourself with various articles we’ve posted and linked to over the past few months; it’s usually the best and least expensive way to get the sound and picture you paid for, without waiting on appointments or paying up the nose to get it set up for HDTV nirvana.

Here’s the article we referenced earlier. Requires a strong stomach.